In this episode of the Trends Property Insight Series, we sit down with Nalini Dutt, National Manager at AA Home, to explore how one of New Zealand’s most trusted brands is now delivering peace of mind inside the home — not just on the roadside.

Nalini shares the story behind AA Home’s evolution from a single home response pilot in Auckland into a nationwide service that supports Kiwi households with everything from urgent repairs to routine maintenance, inspections, and ongoing care. Whether you’re dealing with a burst pipe, a blocked toilet, or simply need help hanging curtains, AA Home’s coordinated service model provides confidence, consistency, and coverage — delivered by a network of trusted tradies.

Throughout the episode, Nalini offers insight into:

• How AA Home bridges the gap between one-off repairs and reliable home maintenance.
• Why a planned service model creates better outcomes (and lower stress) for homeowners.
• How AA Home’s inspection services help buyers and sellers feel more informed and protected.
• The importance of vetting tradies and having a trusted partner who can coordinate help when you need it most.
• Why homeowners increasingly value confidence, simplicity, and responsiveness in a support service.

We also touch on the personal side of leadership, as Nalini reflects on her own journey as a strategic manager, marketing professional, and inclusive leader — and how being part of a values-driven, purpose-led organisation shapes the way AA Home delivers service.

This is a must-listen for homeowners who want to feel supported in their day-to-day lives and protected during times of stress. Nalini’s message is clear: AA Home isn’t just about fixing things when they go wrong — it’s about being there when you need them, so your home can be safer, easier, and more comfortable every day.