In this episode of the Trends Property Insight Series, we sit down with Rachel, a second-generation leader of New Zealand’s pioneering appliance retailer, Kitchen Things. With over two decades in the family business, Rachel shares her unique perspective on how appliances — from ovens to fridges, dishwashers to laundry tech — are no longer just functional tools, but lifestyle-defining choices that can transform the way we live, cook, and entertain.

Rachel opens up about the origin story of Kitchen Things, founded by her father in 1986 to introduce New Zealanders to European appliance brands like Smeg, and how education has always been at the heart of their approach. That legacy continues today with Kitchen Things’ in-store cooking technology experts, demo kitchens, and guided consultations that help customers find the right appliances for their home, lifestyle, and renovation goals.

Throughout the episode, Rachel walks us through the evolving world of home appliances — from steam ovens and blast chillers to integrated fridges, air-fry functions, and connected smart features. She explains how today’s appliances are smarter, faster, and more energy-efficient than ever, and why homeowners should begin their appliance journey early in the renovation process to make the most informed choices.

Listeners will gain practical advice on:

• Choosing between freestanding vs wall ovens
• Understanding induction vs gas cooking
• Integrating ventilation systems for both performance and aesthetics
• Designing for efficiency, safety, and longevity
• Creating a minimalist kitchen that doesn’t sacrifice function

The conversation also explores innovations in the laundry, including heat pump dryers, drying cabinets, and energy-saving tech that protects your clothes and the environment. Rachel also shares how Jones Services, their service and installation arm, streamlines everything from delivery and recycling to after-sales support, including being NZ’s only company with in-house licensed gas appliance technicians.

Whether you’re planning a kitchen renovation, upgrading your laundry, or selecting appliances for a new build, this episode will open your eyes to what’s possible — and help you avoid costly mistakes by making smarter, future-proof decisions.

This is a must-listen for renovators, designers, and homeowners alike. Rachel’s message is clear: with the right education and support, your appliances can do more than cook — they can enhance your lifestyle, simplify your routine, and bring joy to your everyday home experience.